FAQs
Who can I ask for help with my order?
We’re here to help. Our Customer Service team are available Monday - Friday 8:00am - 6:00pm AEST. Please reach out via the live chat function on our website, or via email at sevice@costcd.com.
How do I track my order?
US orders:
For tracking 'International Standard' and 'International Express' shipping click here.
Orders outside of the US:
For tracking your international delivery via DHL, click here.
How do I change my order?
If you need to make urgent changes to your order, please reach out via the live chat function on our website, or via sevice@costcd.com.
Please notify us of any changes as soon as possible. While we will endeavour to make the requested adjustments to your order, if the parcel has already been invoiced out or dispatched, changes are unable to be made.
Once a payment has been received and your order is completed, it is then subject to the returns policy.
Where is my return?
All returns will be processed within 3-5 business days of being received at our Australian warehouse. Please reach out to our Customer Service team if your tracking shows ‘delivered’ and the processing time has exceeded 5 business days. All funds should appear on your bank statement within 5-10 working days. Please note, refund processing times are dictated by the card issuers and are outside of our control.
What payment options does Costcd accept?
We accept Visa, Mastercard, American Express andPaypal.
*Please note, this will vary dependent on which country you are shopping with us from.
What do I do if my item is faulty?
We ask that you kindly contact our Customer Service team via the live chat function on our website or via email with your order number and images of the fault. Please note, we classify an item as faulty if it has arrived damaged or if a fault has occurred within 3 months from the order date. Damage outside of 3 months, is considered normal wear and tear.